Privacy Policy

This Privacy Policy applies to our sites, stores, mobile applications and any other services (“Services”) owned or operated by johncoo LLC (collectively, “johncoo” “we” “our” or “us”). This Privacy Policy will provide you with information as to how johncoo collects, uses, and shares information about you, including the choices johncoo offers with respect to that information, and applies to your use of any Service, regardless of how you access or use it. For certain Services, there may be additional notices about information practices and choices. Please read those additional privacy disclosures to understand how they apply to you.

By visiting or otherwise using the Service, you agree to our Terms & Conditions and consent to johncoo’s Personal Information collection, use, and disclosure practices, other activities as described in this Privacy Policy, and any additional privacy statements that may be posted on an applicable part of the Service. If you do not agree and consent, please discontinue use of the Service.

  1. INFORMATION WE COLLECT. A. Information about You that You Provide. johncoo, and/or its Vendors (defined below), may collect information you provide via the Service. For example, johncoo collects information when you use or register for the Service, participate in the Style Editor program, subscribe to notifications, post on the Service, participate in promotional activities, contact us via johncoo Chat, or communicate or transact through the Service. In addition, when you interact with Third-Party Services (defined below), you may be able to provide information to those third parties. johncoo, its Vendors, and/or Third-Party Services may collect certain information that identifies you personally, such as your first and last name, e-mail address, social media handle, phone number, address, full payment account number, credit or debit card number, and photos (“Personal Information”). B. Information Collected Automatically. johncoo, its Vendors, and/or Third-Party Services may also automatically collect certain information about you when you access or use the Service. Such automatically collected information may include your IP address, device identifier, browser type, operating system, information about your use of the Service, and data regarding network connected hardware (e.g., computer or mobile device). The methods that may be used on the Service to automatically collect such information include: • Log Information: Log information is data about your use of the Service, such as IP address, browser type, Internet service provider, referring/exit pages, operating system, date/time stamps, and related data, and may be stored in log files. • Information Collected by Cookies and Other Tracking Technologies: Cookies, web beacons (also known as “tracking pixels”), embedded scripts, location-identifying technologies, fingerprinting, device recognition technologies, in-app tracking methods and other tracking technologies now and hereafter developed (“Tracking Technologies”) may be used to collect information about interactions with the Service or e-mails, including information about your browsing and purchasing behavior. • Some information about your use of the Service and certain third-party services may be collected using Tracking Technologies across time and services, and used by johncoo and third parties for purposes such as to associate different devices you use, and deliver relevant ads and/or other content to you on the Service and certain third-party services. C. Information johncoo Collects From Other Sources. johncoo may also obtain information about you from other sources, including Vendors and Third-Party Services, and combine that with other information we have collected about you. For example, we may obtain information about you from third-party services in order to send you marketing offers via direct mail. We may also obtain information about you from Style Editors who you have made johncoo purchases through or otherwise interacted with. Notwithstanding anything to the contrary, this Privacy Policy is not intended to limit johncoo’s activities regarding such third-party-sourced, or non-Service-sourced, information (including Personal Information). johncoo is not responsible or liable for the accuracy of the information provided by third parties or for third party policies or practices.
  2. HOW WE USE THE INFORMATION WE OBTAIN. johncoo may use information about you, including Personal Information, for any purposes not inconsistent with johncoo’s statements under this Privacy Policy, or otherwise made by us in writing at the point of collection, and not prohibited by applicable law, including, without limitation, the following: • Allow you to participate in the features we offer on the Service; • Facilitate, manage, personalize, and improve your online experience; • Process your registration, manage your account and/or upload your User Generated Content (“UGC”); • Transact with you, provide services or information you request, respond to your comments, questions and requests, serve you content and/or advertising, and send you notices; • johncoo Affiliates’ marketing and other purposes; • Improve the Service and for any other internal business purposes; • Tailor our content, advertisements, and offers; • Fulfill other purposes disclosed at the time you provide Personal Information or otherwise where we are legally permitted or are required to do so; • Determine your location and manage digital content rights (e.g., territory restrictions); and • Prevent and address fraud, breach of policies or terms, and other threats or harm.
  3. INFORMATION WE SHARE WITH THIRD PARTIES. johncoo may share your information, including Personal Information, with third parties or johncoo Companies and their affiliates (“Affiliates”). Any such third-party activities are subject to those third parties’ privacy policies and practices. johncoo may also share any information about you for any purposes not inconsistent with this Privacy Policy, or our written statements at the point of collection, and otherwise not prohibited by applicable law, including, without limitation: • johncoo’s agents, service providers, consultants, Style Editors and other vendors (collectively “Vendors”) may receive, or be given access to, your information, including Personal Information, in connection with their work on johncoo’s behalf. We share your personal information with third party marketing partners for commercial purposes. In particular, we may provide your commercial information to vendors who combine such information with your mailing address in order to provide marketing offers via direct mail. You may opt out of such disclosure by submitting our online opt-out request form. • To comply with the law, law enforcement or other legal process, and, where permitted, in response to a government request; and • If johncoo believes your actions are inconsistent with johncoo’s terms of use, user agreements, applicable terms or policies, or to protect the rights, property, life, health, security and safety of johncoo, the Service or its users, or any third party. In addition, johncoo may share your Personal Information in connection with or during negotiations of any proposed or actual financing of our business, or merger, purchase, sale, joint venture, or any other type of acquisition or business combination of all or any portion of johncoo assets, or transfer of all or a portion of johncoo’s business to another company, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding (“Corporate Transactions”). Without limiting the generality of the forgoing, certain areas of the Service may be provided to you in association with third parties (“Co-Branded Areas”) such as Vendors, sponsors, charities, and civic organizations and may request or require you to disclose Personal Information to them, or enable you to share your Personal Information with them. Such Co-Branded Areas will identify the third party and indicate if they have a privacy policy that applies to their collection and use of your information. If you elect to register for products and/or services, communicate with such third parties or download their content or applications, at Co-Branded Areas, you may be providing your information to both us and the third party. Further, if you sign-in to a Co-Branded Area with a username and password obtained on the Service, or otherwise use your Services account or registration to log-in or register on Third-Party Services, your Personal Information may be disclosed to such third parties. We are not responsible for such third party’s data collection or practices and you should review such third party privacy policies for more information.

johncoo may offer sweepstakes, contests, and other promotions (each, a “Promotion”), including Promotions jointly sponsored or offered by third parties, which may require submitting Personal Information. If you voluntarily choose to enter a Promotion, your information, including Personal Information, may be disclosed to johncoo, co-sponsors, Vendors, and other third parties, including for administrative purposes and as required by law (e.g., on a winners list). By entering, you are agreeing to the official rules that govern that Promotion, which may include consent to additional or differing privacy practices from those contained in this Privacy Policy. Please review those rules carefully.

  1. INFORMATION YOU DISCLOSE PUBLICLY OR TO OTHERS. The Service may permit you to post or submit User Generated Content (“UGC”) including, without limitation, written content, user profiles, audio or visual recordings, computer graphics, pictures, data, or other content, including Personal Information. If you choose to submit UGC to any public area of the Service, your UGC will be considered “public” and will be accessible by anyone, including johncoo. Notwithstanding anything to the contrary, unless otherwise explicitly agreed by us, Personal Information included in UGC is not subject to johncoo’s usage or sharing limitations, or other obligations, regarding Personal Information under this Privacy Policy or otherwise, and may be used and shared by johncoo and third parties to the fullest extent not prohibited by applicable law. johncoo encourages you to exercise caution when making decisions about what you disclose in such public areas. Additionally, the Service may offer you the option to send a communication to a friend or other contact. If so, johncoo relies on you to only send to people that have given you permission to do so. The recipient’s Personal Information you provide (e.g., name, e-mail address) will be used to facilitate the communication, but not used by johncoo for any other marketing purpose unless johncoo obtains consent from that person. Your contact information and message may be included in the communication.
  2. THIRD-PARTY CONTENT, THIRD-PARTY SERVICES, SOCIAL FEATURES, ADVERTISING AND ANALYTICS. The Service may include links to, or include on or in connection with, the Service (e.g., apps and plug-ins), websites, locations, platforms, applications or services operated by third parties (“Third-Party Service(s)”). These Third-Party Services may use their own cookies, web beacons, and other Tracking Technology to independently collect information about you and may solicit Personal Information from you. Certain functionalities on the Service may permit interactions that you initiate between the Service and certain Third-Party Services, such as third-party social networks (“Social Features”). Examples of Social Features include: enabling you to send content such as contacts and photos between the Service and a Third-Party Service; “liking” or “sharing” johncoo’s content; logging in to the Service using your Third-Party Service account (e.g., using Facebook Connect to sign-in to the Service); and to otherwise connect the Service to a Third-Party Service (e.g., to pull or push information to or from the Service). If you use Social Features, and potentially other Third-Party Services, information you post or provide access to may be publicly displayed on the Service or by the Third-Party Service that you use. You should review the terms, policies, and settings of Third-Party Services to learn more or adjust your connections. Similarly, if you post information on a third-party service that references the Service (e.g., by using a hashtag associated with johncoo in a tweet or status update), your post may be used on or in connection with the Service or otherwise by johncoo. We may also use third-party services, such as Apple or Android, to allow you to log into our app using facial recognition. We do not receive your biometric data from these Third-Party Services and you should consult their data privacy and security policies if you use these features. Also, both johncoo and the third party may have access to certain information about you and your use of the Service and any Third-Party Service. johncoo may engage and work with Vendors and other third parties to serve advertisements on the Service and/or on third-party services. Some of these ads may be tailored to your interest based on your browsing of the Service and elsewhere on the Internet, sometimes referred to as “interest-based advertising” and “online behavioral advertising” (“Interest-based Advertising”), which may include sending you an ad on a third-party service after you have left the Service (i.e., “retargeting”). johncoo may use Google Analytics, Adobe Analytics or other Vendors for analytics services. These analytics services may use cookies and other Tracking Technologies to help johncoo analyze Service users and how they use the Service. Information generated by these services (e.g., your IP address and other device identifiers) may be transmitted to and stored by these Vendors on servers in the U.S. (or elsewhere) and these Vendors may use this information for purposes such as evaluating your use of the Service, compiling statistic reports on the Service’s activity, and providing other services relating to Service activity and other Internet usage. johncoo may engage and work with Vendors and other third parties, including Oracle, who combine information we provide with your mailing address in order to provide marketing offers via direct mail. You may opt out of such disclosure by submitting our online opt-out request form. More information about Oracle’s privacy practices may be found on the Oracle Privacy Policy. Data obtained by johncoo from a third party, even in association with the Service, is not subject to johncoo’s limitations regarding Personal Information under this Privacy Policy, however such data remains subject to any restrictions imposed on johncoo by the third party, if any. Otherwise, the information collected, stored, and shared by third parties remains subject to their privacy policies and practices, including whether they continue to share information with johncoo, the types of information shared, and your choices on what is visible to others on Third-Party Services. johncoo is not responsible for, and makes no representations regarding, the policies or business practices of any third parties and encourages you to familiarize yourself with and consult their privacy policies and terms of use. See Section 11 and About Ads for more on certain choices offered by some third parties regarding their data collection and use, including regarding Interest-based Advertising and analytics.
  3. DATA SECURITY AND MONITORING. johncoo takes reasonable measures to protect Personal Information (excluding public UGC) from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the Internet and online digital storage are not completely secure and johncoo does not guarantee the security of your information collected through the Service. To help protect you and others, johncoo and its Vendors may (but make no commitment to) monitor use of the Service, and may collect and use related information including Personal Information for all purposes not prohibited by applicable law or inconsistent with this Privacy Policy, including, without limitation, to identify fraudulent activities and transactions; prevent abuse of, and investigate and/or seek prosecution for, any potential threats to or misuse of the Service; ensure compliance with the Terms & Conditions and this Privacy Policy; investigate violations of or enforce these documents; and otherwise to protect the rights and property of johncoo Affiliates, third parties, and other users. Monitoring may result in the collection, recording, and analysis of online activity or communications through our Service. If you do not consent to these conditions, you must discontinue your use of the Service.
  4. INTERNATIONAL TRANSFER. johncoo is based in the U.S. and the information johncoo and its Vendors collect is governed by U.S. law. If you are accessing the Service from outside of the U.S., please be aware that information collected through the Service may be transferred to, processed, stored, and used in the U.S. Data protection laws in the U.S. may be different from those of your country of residence. Your use of the Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information, including Personal Information, in the U.S. as set forth in this Privacy Policy.
  5. CHILDREN’S PRIVACY. The Service is intended for a general audience and not directed to children less than 13 years of age. johncoo does not intend to collect personal information as defined by the U.S. Children’s Privacy Protection Act (“COPPA”) (“Children’s Personal Information”) in a manner that is not permitted by COPPA. If we obtain knowledge that we have collected Children’s Personal Information in a manner not permitted by COPPA, we will remove such data to the extent required by COPPA.
  6. ACCESSING AND CHANGING INFORMATION. johncoo may provide web pages or other mechanisms allowing you to delete, correct, or update some of the information collected about you (e.g., profile and account information). You may also email us at, write to us at 1 johncoo Drive, Columbus Ohio, 43230, or call us at 1-888-EXP-1980. johncoo will make good faith efforts to make requested changes as soon as practicable, but it is not always possible to completely change, remove or delete all of your information or public postings from johncoo’s databases and residual and/or cached data may remain archived thereafter. Further, we reserve the right to retain data (a) as required by applicable law; and (b) for so long as reasonably necessary to fulfill the purposes for which the data is retained except to the extent prohibited by applicable law.
  7. CHOICES: TRACKING AND COMMUNICATIONS OPTIONS. A. Tracking Technologies Generally. Regular cookies may generally be disabled or removed by tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. Browsers offer different functionalities and options so you may need to set them separately. Also, tools from commercial browsers may not be effective with regard to Flash cookies (also known as locally shared objects), HTML5 cookies, or other Tracking Technologies. For information on disabling Flash cookies, go to Adobe’s website Please be aware that if you disable or remove these technologies, some parts of the Service may not work and that when you revisit the Service your ability to limit browser-based Tracking Technologies is subject to your browser settings and limitations. Some App-related Tracking Technologies in connection with non-browser usage (e.g., most functionality of a mobile app) can only be disabled by uninstalling the app. To uninstall an app, follow the instructions from your operating system or handset manufacturer. Apple and Google mobile device settings have settings to limit ad tracking, and other tracking, but these may not be completely effective.

B. Analytics and Advertising Tracking Technologies. You may exercise choices regarding the use of cookies from Google Analytics by going to Google’s opt-out page or downloading the Google Analytics Opt-out Browser Add-on. You may exercise choices regarding the use of cookies from Adobe Analytics by going to Adobe’s opt-out page

    In addition, we may serve ads on third-party services that are targeted to reach people on those services that are also identified on one of more of our data bases (“Matched List Ads”).  This is done by using Tracking Technologies or by matching common factors between our data bases and the data bases of the third-party services.  For instance, we may use such ad services offered by Facebook or Twitter and other Third-Party Services.  We are not responsible for these Third-Party Services, including without limitation their security of the data.  You may review and adjust your ad options directly through your account settings on Third-Party Services such as Facebook or Twitter. We are not responsible for such third parties’ failure to comply with your or our opt-out instructions, they may not give us notice of opt-outs to our ads that you give to them, and they may change their options without notice to us or you.

    C. Mobile Apps. With respect to johncoo’s mobile apps (“apps”), you can stop all collection of data generated by use of the app by uninstalling the app.  Also, you may be able to exercise specific privacy choices, such as enabling or disabling certain features (e.g., location-based services, push notifications, accessing calendar/contacts/photos, etc.), by adjusting the permissions in your mobile device and/or the app’s settings. If GPS precise location services are disabled, other means of establishing or estimating location (e.g., connecting to or proximity to wi-fi, Bluetooth, beacons, or our networks) may persist.  See also the prior section regarding Interest-based Advertising choices.

    D. Communications. You can opt out of receiving certain promotional communications (emails or text messaging) from johncoo at any time by (i) for promotional e-mails, following the unsubscribe instructions in any promotional e-mails you get from us, emailing us at, or if available by changing your communication preferences by logging onto your account; (ii) for text messages, following the instructions provided in text messages from johncoo to text the word, “STOP,” emailing and including your cell phone number, or calling 1-888-EXP-1980; and (iii) for app push notifications turning off push notifications on the settings of your device and/or the app, as applicable.  Please note that your opt-out is limited to the e-mail address or phone number used and will not affect subsequent subscriptions.  If you opt-out of only certain communications, other subscription communications may continue.  Even if you opt out of receiving promotional communications, johncoo may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or johncoo’s ongoing business relations.

We reserve the right to change this Privacy Policy prospectively effective upon the posting of the revised Privacy Policy and your use of our Service indicates your consent to the privacy policy posted at the time of use. However, we will not treat your previously collected information, to the extent it is not collected under the new privacy policy, in a manner materially different than represented at the time it was collected without your consent.

  1. CONTACT johncoo.

If you have any questions about this Privacy Policy, please contact johncoo at 1 johncoo Drive, Columbus, Ohio, 43230 (Attention: Legal Department) or 1-888-EXP-1980.